In line with national guidance, antibody testing (to see if you have had Coronavirus) will be rolled out in Suffolk in a safe and phased way. It has begun with NHS hospital staff. We will keep you updated as to when this test is available to different staff and patient groups. Meanwhile, please may we request that you do not ask your GP about availability. This will help us to help you with all other urgent calls. We will make an announcement as soon as we can.
Please be aware that we are not planning to be open on Saturday’s until July 2020. This will include our Dispensary so please make arrangements to collect prescriptions Mon-Fri 08.00 – 18.30.
Please be advised that our Dispensary will be closed this Saturday morning (25.04.20). We will be open again from 08.00 am on 27.04.20.
We are open every day over Easter for any urgent calls. This is to provide additional capacity to ensure NHS111 has the capacity it needs.
Helping Us to Help You – The NHS Volunteer campaign – 25/3/2020
What is the NHS Volunteer campaign?
The NHS Volunteer campaign is a new initiative which looks to help the 1.5 million Britons with underlying medical conditions who have been asked to stay at home for the next 12 weeks. It is also designed as a support structure to reduce pressure on the NHS and its staff.
What will an NHS Volunteer do?
NHS Volunteers will be carrying out “simple but vital” roles.
- Community Response volunteer: This role involves collecting shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home.
- Patient Transport volunteer: This role supports the NHS by providing transport to patients who are medically fit for discharge, and ensuring that they are settled safely back in to their home.
- NHS Transport volunteer: This role involves transporting equipment, supplies and/or medication between NHS services and sites, it may also involve assisting pharmacies with medication delivery.
- Check-in and Chat volunteer: This role provides short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation.
Who can become an NHS Volunteer?
Volunteers must be 18 or over, and fit and well with no symptoms. Those in higher-risk groups (including those over 70, those who are pregnant or with underlying medical conditions) will be able to offer support by telephone.
The majority of tasks can be undertaken while social distancing.
Patient transport drivers will require an enhanced DBS check and will receive guidance to do this role safely. If you do become ill you can pause your volunteering.
How many NHS Volunteers are required?
The Government are looking for 250,000 people to help with the effort.
How do I sign up?
You can sign up to become an NHS Volunteer Responder at goodsamapp.org/NHS.
First a reminder:
DO NOT attend the surgery if you have a new continuous cough or a fever (high temperature). Please follow the advice at: www.nhs.uk/conditions/coronavirus-covid-19/
As from Monday 16.03.2020 the Surgery will be operating in a slightly different way. This is to help delay the spread of the virus and to protect staff at the Surgery so they can continue to support patients over the coming weeks.
Appointments that have already been booked have been converted to telephone appointments and the clinician will call you either in the morning or the afternoon (depending on the time of your original face-to-face appointment). During this telephone appointment the clinician will tell you if you need to come in to the Surgery. You will have received a Text message about this but if you are unsure please call the Surgery.
To help us manage demand and ensure those most in need of support are prioritised please use our e-Consult service accessed from the home page of our website – if you do this you will receive a response from a clinician by the end of the next working day. The service is available 24/7 and you will avoid the telephone call queue.
If you are unable to use the e-consult service please telephone for advice about booking an appointment. We have temporarily removed Systmone online booking and Patient Partner telephone booking.
Please be patient with staff as they provide the options for you.
If you are asked to attend the Surgery for your appointment, please try to arrive on-time (but not too early). If you would prefer not to wait in the waiting room inform a member of staff who will take your mobile number so we can call you in from outside (or in your car) when the clinician is ready for you.
Please do not bring multiple people to your appointment, only those who need to be with you.
Chronic Disease Reviews will be carried out via telephone.
We will still be seeing patients for Cervical Smear tests, Baby Immunisations, Coil fitting etc. If you are unsure about anything relating to appointments please complete an Administrative e-Consult request or telephone and speak to a member of staff who will clarify.
There will be a postbox at the entrance to the Surgery for any written communication including repeat medication requests. Please be clear about where your ‘nominated’ Pharmacy/Dispensary is so your prescription can be electronically sent.
Should you need to self-isolate you will find this link helpful: www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection