Contact Us

eConsult

Follow this link to our eConsult page, you can submit a request for administrative help, such as request a FIT Certificates or submit a request for medical advice from a clinician. The questionnaire is quick and easy to submit and you should receive a response by the end of the next working day.

Follow this link to our eConsult page, you can submit a request for administrative help, such as request a FIT Certificates or submit a request for medical advice from a clinician. The questionnaire is quick and easy to submit and you should receive a response by the end of the next working day.

LiveChat

You can click on the red “Chat with us” box at the bottom of each page on our website. Usually available during office hours for general information and help navigating the website. This is a non-clinical area, you will not be chatting with a Nurse or GP and we cannot give individual medical advice. For this you can click for the eConsult service above.

Phone

At peak times our phone lines can get incredibly busy, please consider submitting an eConsult to save waiting.

Appointments – 01284 770440
Prescription Requests – 01284 770443
Dispensary – 01284 770446
Secretaries – 01284 770444
General Enquiries – 01284 750011

At peak times our phone lines can get incredibly busy, please consider submitting an eConsult to save waiting

Appointments – 01842 810206

Prescription Enquiries – 01842 816154

Please note: There is a voicemail facility for Prescription Enquiries between 1.30pm and 2pm and it closes at 5pm every weekday.

In Person

We are open. You can visit reception to make an appointment in person with our friendly team.

In Writing

If you’d prefer to send us a letter our address is

Swan Surgery
Northgate Business Park
Northgate Street
Bury St Edmunds
Suffolk
IP33 1AE

If you’d prefer to send us a letter our address is

Forest Surgery
Bury Road
Brandon
IP27 0BU