The dispensary is open between 8:00am and 1:00pm then 2:00pm to 6:30pm Monday to Friday. Our dispensary will now be taking telephone calls between 9:00am and 1:00pm only.
Please be aware that Swan Pharmacy at the front of the building is a separate business to Swan Surgery (and to our dispensary) and as such we cannot look into complaints made about their services, if you have had any issues please take a look at our complaints procedure where we have added the details of who you can raise your concerns with.
Repeat prescriptions can be ordered from the dispensary either in person, by post (an SAE will enable us to return the prescription), using our online facilities (register with a member of staff for this) or by telephoning on 01284 770443, where a message can be left.
If you have a query regarding your medication please telephone 01284 770446.
To order your prescription online please click here.
Prescription requests will now take 48 hours to process.
All the Pharmacies in town offer a daily collection service from the dispensary.
We are able to offer a dispensing service to our rural patients who live more than one mile from a Pharmacy.
| Ordering Day: | Day Ready to Collect: |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
New for 2024 – We are excited to be collaborating with Ecocarriers BSE to bring a prescription delivery service to our patients. EcoCarriers BSE is a not-for-profit social enterprise that aims to promote bicycle use over car journeys for local travel. To find out more about EcoCarriers and the services they offer please click on their logo above to go to their website, this will open in a new tab. EcoCarriers are currently offering subsidised medication delivery prices, as follows;
| Zone 1 | £2.00 per delivery – anywhere in Zone 1 – pictured below – deliveries made Monday – Friday |
| Zone 2 | £4.50 per delivery – anywhere in Zone 2 – pictured below – deliveries made Monday – Friday |
| Zone 3 | £6.00 per delivery – anywhere in Zone 3 – pictured below – deliveries made one day a week, please see price list below for day of delivery |
The prescriptions office is open between 8:30am and 5.30pm Monday to Friday.
Repeat prescriptions can be ordered from the dispensary either in person, by post (a SAE will enable us to return the prescription), using our online facilities (register with a member of staff for this) or by telephoning on 01842 816154, where a message can be left on the answer phone.
If you have a query regarding your medication please telephone 01842 816154 where a member of our team will be able to help you.
To order your prescription online click click here.
The surgery has a two working day turnaround policy from when a prescription is ordered to being collected.
If you wish for your prescription to be collected by a specific Pharmacy please let us know and we will then automatically send to the Pharmacy when your prescription is processed.
Please note that Boots Pharmacy in Brandon is no longer be offering a managed repeat prescription service. You can change your nominated pharmacy by contacting the surgery via Anima and letting them know where you would like your prescription sent or you can find another nearby pharmacy by clicking here, you can order your medications up to one week in advance, you can also stay with Boots but you will need to manage your own prescription requests by;
- Requesting medications online via SystmOnline or using the NHS App
- Using the repeat slip and selecting the medications you need to reorder and leaving this in the box by our door
- You can call the surgery – please be patient whilst staff deal with a higher than usual volume of calls
Prescription Charges
Most adults in England have to pay prescription charges. Some items are always free, including contraceptives and some prescriptions are free depending on the medical condition the patient has. Some people are eligible for free NHS prescriptions if they receive certain benefits but this is not always the case, for example, someone on Universal Credits may think they are eligible for free NHS prescriptions but this is dependant on their income, if they earn over £935 they may not be eligible, the penalty for wrongly claiming free NHS prescriptions is currently £100+ the cost of the prescription(s).
You can check your eligibility here on the UK Government website.
The current prescription charge is £9.65 per item
A Prescription Prepayment Certificate (PPC) could save you money on NHS prescription costs:
A 3 month PPC costs £31.25
a 12 month PPC costs £111.60
This means if you’re going to buy 4 or more prescriptions in 3 months or 12 or more prescriptions in 12 months, it may be cheaper to buy a PPC.
You can buy a NHS PPC here from the NHS website.
NHS HRT Prepayment Prescription
If you pay for NHS prescribed HRT medicine 3 or more times in 12 months, an HRT PPC could save you money.
Each item on an NHS prescription usually costs £9.65. You can buy an HRT PPC for a one-off payment of £19.30 (the cost of two single items).
The HRT PPC covers an unlimited number of certain HRT medicines for 12 months, regardless of why they are prescribed.
The HRT PPC does not cover all HRT medicines. Check if it covers your HRT medicine.
If your HRT medicine is not covered, or you also get prescriptions for items other than HRT medicine, you may save more with a 3 or 12 month PPC as described above.
Before buying an HRT PPC, check if you’re entitled to free NHS prescriptions and other help with health costs using our eligibility checker.
