SWAN Surgery

Northgate Street,
Bury St Edmunds

Forest Surgery

Bury Road, Brandon

07.10.20 – Blood Tests

Nationally there is an urgent situation with being able to complete some blood tests. This is caused by our supplier, Roche, being unable to deliver some chemicals needed for this process.
We need to prioritise clinically urgent tests. This means that if you are having a regular blood test, it may be delayed. We are very sorry about this.

If you are worried and you have been told your blood test is urgent, please contact the person who referred you, your GP or your Consultant

Managing queries will mean that your Practice or Hospital team is busier than ever – please be as patient as possible – they will be working incredibly hard to support you.

National teams are working with Roche to sort this problem out and we will keep everyone updated as the situation changes

We do understand that this may worry you and is very inconvenient, so please do get in touch with our PALS team if you wish to discuss this further.
Kind regardsYour Practice and Clinical Commissioning Team

22.09.20 – Surgery closure

Please note the Surgery and Dispensary will be closed on 22nd September 2020, 12.30 – 18.30pm for training. A service for urgent medical need is provided through the 111.

05.08.20 – West Suffolk Hospital Phlebotomy

Please see below the link for booking Phlebotomy appointments which will help support social distancing and reduce waiting times. Booked appointments really help the team to manage safe work flow.


If unable to book online call 03331 032220

Open Monday to Friday: 7.15am – 6pm Monday to Friday and appointments only Saturday morning  8.15am – 12 noon

14.07.20 – Attending your appointment

Guidance to keep you safe when attending your appointment  

Coronavirus (COVID-19) has had a major impact on the NHS.  As a result, you may have waited longer than normal for your appointment and we would like to apologise for this.  We are open and here to help and we have a range of measures in place to help protect you from coronavirus.

Most appointments are via telephone or video in the first instance. Please DO NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating.  If this applies to you, please contact us so that you can reschedule your appointment for a different time.

If you are identified as clinically extremely vulnerable and have been shielding, please contact us for further advice before attending your appointment.

Travelling to and from your appointment

When travelling to and from your appointment, please follow guidelines which include keeping a safe distance from others and travelling by car, bike or walking if possible. Where possible wash your hands regularly and use hand sanitiser. Go to www.gov.uk and search for ‘staying safe outside your home’.

Wearing a face covering  

In line with government advice, please wear a face covering to your appointment. This can be a mask you have bought or made, a face covering worn for religious or cultural reasons (as long as they cover the mouth and nose) or a surgical mask you have been given because you are shielding. For guidance on how to wear and make a face mask, visit www.gov.uk and search for ‘face covering’.

When attending your appointment

We have a range of measures to minimise the risk of COVID-19:

  • social distancing measures will be in place
  • there will be additional infection control procedures and clinical staff will be wearing personal protective equipment such as face masks
  • the appointment may take longer than usual.

Due to the COVID-19 response, our service will have a reduced number of appointments available. If you choose not to attend your appointment, please contact us. It is helpful for us to know why so we can help with any concerns you might have. If you still do not wish to attend, we can offer it to someone else.

28.06.20 – Survey request

You are invited to complete this survey:


22.06.20 – Saturday opening

We remain closed of Saturdays until further notice, this includes the Dispensary.

Sorry for any inconvenience caused.

15th June 2020 – Cervical Screening Awareness Week

Delayed or cancelled #CervicalScreening? Worried about attending? Don’t know what to expect?
It’s #CervicalScreeningAwarenessWeek and @JoTrust want to help you understand what’s going on. Find answers to your questions: www.jostrust.org.uk/csaw

05.06.20 – BSE PCN HUB

From Monday 8th June 2020 we will be changing how the Practice is accessed. We are pleased to say this is due to reducing the size of the Bury St Edmunds Primary Care Network (BSE PCN) HUB which has been used to support patients with Covid-19 symptoms, or those isolating with household members who have had symptoms.

If you are asked to attend an appointment in the HUB this is now accessed via the back fire exit door where further instructions will be provided (please bring your phone).

If you are attending the Surgery for a Nurse or Clinician appointment please use the main front doors where an intercom is provided so you can book in with the a receptionist. For clarity, we are not opening waiting rooms and your appointment will be via telephone or videocall unless you are specifically told otherwise. If you are dropping samples off or collecting paperwork this will be from the main entrance.

Please continue to use e-consult to request Clinician advise or an appointment as this really helps us with triaging workload. This is accessed from the home page of our website (https://www.swansurgery.org.uk/), click “get started” and follow the options through. By doing this you will be able to provide the information the Clinician needs. They will get back to you by the end of the next working day with advice and if necessary details of the next steps which may include a telephone, video consultation or Face to Face appointment.

Dispensary and Pharmacy access is still via their respective windows.

01.06.20 – Antibody Testing

In line with national guidance, antibody testing (to see if you have had Coronavirus) will be rolled out in Suffolk in a safe and phased way. It has begun with NHS hospital staff.  We will keep you updated as to when this test is available to different staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  This will help us to help you with all other urgent calls.  We will make an announcement as soon as we can.

19.05.20 – Saturday opening

Please be aware that we are not planning to be open on Saturday’s until July 2020. This will include our Dispensary so please make arrangements to collect prescriptions Mon-Fri 08.00 – 18.30.

Call111 Direct My Care Record NHS Suffolk Am I Clear Frank Smokefree NHS Choices West Suffolk Hospital Suffolk GP Federation
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