Please see below the link for booking Phlebotomy appointments which will help support social distancing and reduce waiting times. Booked appointments really help the team to manage safe work flow.
If unable to book online call 03331 032220
Open Monday to Friday: 7.15am – 6pm Monday to Friday and appointments only Saturday morning 8.15am – 12 noon
Guidance to keep you safe when attending your appointment
Coronavirus (COVID-19) has had a major impact on the NHS. As a result, you may have waited longer than normal for your appointment and we would like to apologise for this. We are open and here to help and we have a range of measures in place to help protect you from coronavirus.
Most appointments are via telephone or video in the first instance. Please DO NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact us so that you can reschedule your appointment for a different time.
If you are identified as clinically extremely vulnerable and have been shielding, please contact us for further advice before attending your appointment.
Travelling to and from your appointment
When travelling to and from your appointment, please follow guidelines which include keeping a safe distance from others and travelling by car, bike or walking if possible. Where possible wash your hands regularly and use hand sanitiser. Go to www.gov.uk and search for ‘staying safe outside your home’.
Wearing a face covering
In line with government advice, please wear a face covering to your appointment. This can be a mask you have bought or made, a face covering worn for religious or cultural reasons (as long as they cover the mouth and nose) or a surgical mask you have been given because you are shielding. For guidance on how to wear and make a face mask, visit www.gov.uk and search for ‘face covering’.
When attending your appointment
We have a range of measures to minimise the risk of COVID-19:
- social distancing measures will be in place
- there will be additional infection control procedures and clinical staff will be wearing personal protective equipment such as face masks
- the appointment may take longer than usual.
Due to the COVID-19 response, our service will have a reduced number of appointments available. If you choose not to attend your appointment, please contact us. It is helpful for us to know why so we can help with any concerns you might have. If you still do not wish to attend, we can offer it to someone else.
You are invited to complete this survey:
We remain closed of Saturdays until further notice, this includes the Dispensary.
Sorry for any inconvenience caused.
Delayed or cancelled #CervicalScreening? Worried about attending? Don’t know what to expect?
It’s #CervicalScreeningAwarenessWeek and @JoTrust want to help you understand what’s going on. Find answers to your questions: www.jostrust.org.uk/csaw
From Monday 8th June 2020 we will be changing how the Practice is accessed. We are pleased to say this is due to reducing the size of the Bury St Edmunds Primary Care Network (BSE PCN) HUB which has been used to support patients with Covid-19 symptoms, or those isolating with household members who have had symptoms.
If you are asked to attend an appointment in the HUB this is now accessed via the back fire exit door where further instructions will be provided (please bring your phone).
If you are attending the Surgery for a Nurse or Clinician appointment please use the main front doors where an intercom is provided so you can book in with the a receptionist. For clarity, we are not opening waiting rooms and your appointment will be via telephone or videocall unless you are specifically told otherwise. If you are dropping samples off or collecting paperwork this will be from the main entrance.
Please continue to use e-consult to request Clinician advise or an appointment as this really helps us with triaging workload. This is accessed from the home page of our website (https://www.swansurgery.org.uk/), click “get started” and follow the options through. By doing this you will be able to provide the information the Clinician needs. They will get back to you by the end of the next working day with advice and if necessary details of the next steps which may include a telephone, video consultation or Face to Face appointment.
Dispensary and Pharmacy access is still via their respective windows.
In line with national guidance, antibody testing (to see if you have had Coronavirus) will be rolled out in Suffolk in a safe and phased way. It has begun with NHS hospital staff. We will keep you updated as to when this test is available to different staff and patient groups. Meanwhile, please may we request that you do not ask your GP about availability. This will help us to help you with all other urgent calls. We will make an announcement as soon as we can.
Please be aware that we are not planning to be open on Saturday’s until July 2020. This will include our Dispensary so please make arrangements to collect prescriptions Mon-Fri 08.00 – 18.30.
Please be advised that our Dispensary will be closed this Saturday morning (25.04.20). We will be open again from 08.00 am on 27.04.20.
We are open every day over Easter for any urgent calls. This is to provide additional capacity to ensure NHS111 has the capacity it needs.