Who Will Treat You?
Who you see at the practice depends on what medical care you need. There are a range of professionals at the practice or affiliated to it, and many have a specialist area of knowledge.
The surgery provides a comprehensive range of primary care services. We offer a personal approach to family medicine and patients are encouraged to see a preferred doctor. Surgery consultations are by appointment, only, but with a flexible system that allows for same-day access to a doctor or a nurse for genuinely urgent matters.
To make an appointment please see our Appointments page by clicking on the button above. The telephone numbers for appointments are: 01284 770440 for Swan Surgery and 01842 810206 for Forest Surgery. You can also book appointments online or through the automated telephone system if you are registered at Swan Surgery.
To see details about specific aspects of our services, click on the topics in the table on the left.
A number of our practice nurses have undergone further training in providing asthma care. We encourage all patients with asthma to attend for regular review, at least on a yearly basis. Anyone experiencing frequent mild symptoms from their asthma should make an appointment for an asthma review with a nurse for assessment and help with medication.
Blood tests are provided at Forest Surgery and appointments can be booked via reception.
CERVICAL SCREENING TESTS
Cervical cytology sampling tests (used to be called cervical smears) are carried out by all nurses and doctors in the practice. Women are usually requested to make an appointment with a practice nurse. Routine calls and recalls are sent to women every 3 years between the ages of 25 and 49 years and every 5 years from 50 to 64 years of age. The results are then sent to each individual by post.
We have an excellent team of community nurses who provide nursing care to those who are housebound and unable to attend the surgery through disability and illness. They can be contacted on 01284 718244 for Swan Surgery and 01842 814729 for Forest Surgery
Confidential advice on contraception is provided by some of the nurse and all the doctors. A full range of advice and methods are offered.
Dr Roz Tandy provides a coil insertion service at Swan Surgery.
Assessment, advice and treatment is provided for those with Chronic Obstructive Pulmonary Disease. The practice possesses a spirometer for the assessment of patients with suspected COPD and our nurses, at both surgeries, have had additional training in this area. You are advised to see your preferred doctor for initial advice if you have a chronic cough or shortness of breath.
CORONARY HEART DISEASE
The practice provides advice, monitoring and treatment for those with heart disease. Regular CHD reviews are encouraged on, at least, a yearly basis for those with stable disease. This involves a visit to one of our practice nurses for physical checks, such as blood pressure and weight measurement, and the taking of a blood sample followed by a review by your preferred doctor when the results are available. You are advised to consult your doctor if you have symptoms suggestive of CHD, such as chest pain and breathlessness on exertion, for initial advice. In the event of someone experiencing severe chest pain, you are advised to telephone 999 and request an ambulance.
Regular monitoring and advice to those with Type 2 diabetes is provided with routine checks carried out, at least, every 6 months. These involve a visit to one of the practice nurses for physical checks (such as blood pressure, weight, condition of feet etc.) Before this appointment you will be requested to have and blood and urine tests. Insulin dependent patients are cared for by the West Suffolk Hospital diabetic clinic and specialist nurses.
Please see The West Suffolk Diabetes Service for more information about local services.
Swan Surgery provides a full dispensing service for patients living in rural areas and more than one mile from a retail pharmacy. Please go to our Prescriptions page for more details and how to obtain repeat prescriptions.
For minor medical issues you can see a nurse practitioner as an alternative to the doctor. The surgery’s nurse practitioners can diagnose, treat, and prescribe medication for some illnesses. If you are not sure if a nurse practitioner could see you about your illness, ask the receptionist, who will be able to advise you.
The doctors in the surgery offer full NHS general medical services which cover all aspects of modern primary care and traditional family practice. Should referral to a specialist be necessary, your doctor can arrange this, either at our local West Suffolk Hospital or a selection of other hospitals in the region, under the Choose and Book scheme. We are also able to refer to you to a private specialist should you request it. However, we do not generally provide private medical services, except to visitors from some countries.
The nurses in the surgery provide full primary care nursing services in addition to the other services and clinics mentioned on this page. These services include dressings, suture removal, ear syringing, leg ulcer care, minor injuries etc.
Our practice nurses offer assessment and advice on aspects of health and healthy living. Newly registered patients are encouraged to make use of this service where checks on blood pressure, weight etc. are offered.
Health visitors for patients registered with Swan Surgery can be contacted by telephoning Collingwood House, in Whiting Street, on: 01284 757700.
For Forest Surgery they are based in the Health Centre on Bury Road next door to the surgery. Their telephone number is 01842 815416.
Home visits may be appropriate for those who are genuinely housebound or whose medical condition would be made worse by travelling to the surgery. The vast majority of ill patients can quite safely visit the surgery, including children and adults with fevers. Visits are made at the doctor’s discretion, only, and whenever possible, patients should attend the surgery. We are unable to provide visits for reasons of convenience or lack of transport. If you wish to request a home visit telephone reception. The receptionist will request details of the reasons for the visit. Except in an emergency, please ensure your request for a visit is received before 10.30 am.
Routine children’s immunisations are provided in regular Tuesday and Thursday morning and afternoon clinics at both surgeries. You will receive notification of the routine immunisations your child requires with advice on making an appointment for the clinic. For advice on the immunisations recommended and further information go to: NHS Immunisation Information
Immunisation against influenza and pneumonia is offered for all patients over 65 years of age or with the following conditions: asthma, COPD, diabetes that needs medication, serious heart disease, severe kidney disease, long term liver disease plus those who are immunosuppressed, have had their spleen removed or it doesn’t work properly. Carers of patients who would need to be admitted to hospital in the event that the carer became ill with influenza are, also, offered immunisation again influenza.
Tetanus immunisation, now combined with low dose diphtheria, is offered to all who have not been fully immunised or who have sustained a tetanus-prone wound.
All our practice nurses (and community nurses for the housebound) have considerable experience in the management of chronic leg ulceration and the practice is able to continue to offer this service.
Midwifery services are provided by the Lark Team of midwives for Swan Surgery who can be contacted on 01284 755136. Forest Heath team provide the services for Forest Surgery patients and can be contacted on 01638 719475.
Newly pregnant women are encouraged to see their preferred doctor, initially, for advice. A prepared pack is available at reception with information and forms for completion prior to the first appointment with the midwife.
We are happy to carry out medical examinations for the purposes of obtaining, or renewing, HGV/PSV driving licences, hackney carriage driving licences, NPPLs as well as examinations and reports for insurance purposes. Please see a list of our private charges for these services by going to the Private Charges page.
We provide a service for the assessment and treatment of minor injuries that do not require X-rays to be taken or the full services of the hospital Accident and Emergency department. Please make an appointment by telephoning 01284 770440 for Swan Surgery and 01842 810206 for Forest Surgery.
At Swan Surgery the doctors can offer a minor surgery service for the removal of small skin lumps under local anaesthetic. Cryotherapy (freezing with liquid nitrogen) for warts and other skin lesions is available as well as joint injections for a variety of conditions. It is necessary to consult with your doctor first, for assessment. The necessary treatment can then be arranged.
The NHS Health Check is a health check-up for adults in England aged 40-74. It’s designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.
If you’re in the 40-74 age group without a pre-existing condition, you can expect to receive a letter from your GP or local authority inviting you for a free NHS Health Check every five years. Please contact reception to make an appointment.
Our trained practice nurses and health care assistants can support you if you with to stop smoking. This involves a clinic visit for assessment and decision on appropriate treatment with follow-up over the subsequent two months. Appointments may be booked directly, without referral by a doctor, at reception. For more information go to: Giving Up Smoking
Wherever possible we try to care for patients close to the end of their lives at home. We follow the principles incorporated in the Gold Standard Framework in palliative care. The community nursing team have much experience and additional training in looking after terminally ill patients in their own homes. In addition, we work with community Macmillan Nurses and St. Nicholas’ Hospice.
We offer comprehensive immunisation for travellers at both surgeries. Swan Surgery is a designated Yellow Fever Centre and able to provide this immunisation for patients from either surgery.
When you book an appointment the receptionists will take the details of your planned travel.
We use the latest information available from Traveller software from the London School of Tropical Medicine and Hygiene as well as Travax.
Please book your appointment at least one month before your intended date of travel. Last minute immunisation may not provide adequate protection. Please note that payment will be requested prior to immunisation.
In addition to the necessary immunisations required for travel our nurses have access to up-to-date and comprehensive advice about keeping well and safe during overseas trips.
For more information on healthy travel visit: Fit For Travel