SWAN Surgery

Northgate Street,
Bury St Edmunds
01284 770440

Forest Surgery

Bury Road, Brandon
01842 810206

Test Results

If you are contacting the Surgery for tests results including swabs and blood, please call us after 2pm allowing up to five working days to receive the results.

Thank you.

New Telephone System

Please be aware that we have recently upgraded our telephone system.

Please note that when contacting the Practice the options to select have now changed.

 Listen to all of the options before selecting to ensure you select the correct option for your needs.

Thank you


Flu Clinics 2017

Flu clinics this year will be walk in on four Saturday mornings at both Forest Surgery and Swan Surgery.

The dates are as follows:

Saturday 16th September 8.30-11.00

Saturday 23rd September 8.30-11.00

Saturday 7th October 8.30-11.00

Saturday 21st October 8.30-11.00


There will be availability during the week for pre-booked appointments also, please contact the Surgery to make an appointment.

Child flu clinics are also available by appointment during the October half term as well as the walk in clinics.

Mundford Flu clinics will be on Thursday 21st September and Thursday 19th October. Please contact Forest Surgery on 01842 810206 to make an appointment for this clinic.

Forest Saturday Surgery

Please be aware that from September 1st 2017 the surgery will be open every second and fourth Saturday of the month.

These are appointments are pre-bookable and the prescription office will remain closed as usual.

We apologise for any inconvenience.

Please ask at reception for available dates.

Thank you for your co-operation.

Forest Surgery Staff

Missed Appointments

Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery.

If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours notice.

We can then offer the appointment to someone else.

Due to the number of patients failing to attend appointments, it may be that you are not able to see the Doctor on the day that you wish to.

In an attempt to try and resolve this, the practice has developed the following policy:

  • If you fail to attend two or more appointments without informing us, we will write to you asking if there are any specific problems preventing you from letting us know.
  • If you repeatedly fail to attend for appointments, you may be removed from the practice list and have to find an alternative GP practice.

 Thank you for your co-operation.

The Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Swan Surgery goes live with Electronic Prescribing 24th May 2017 and Forest Surgery on 23rd May!

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

Is this service right for you?

Yes, if you have a stable condition and you:

don’t want to go to your GP practice every time to collect your repeat prescription.

collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

X don’t get prescriptions very often.

X pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).

Ask any pharmacy that offers EPS to add your nomination.

Any questions please speak to the medicines management team or your chosen Pharmacy.

Download our ‘A new way to get your medicines and appliances’

Go Online!

Did you know you can book appointments, order repeat prescriptions and access your summary care record online?

Speak to one of our receptionists for further details.  Applications must be accompanied by photographic ID.

Is your child vaccinated?

Get your baby off to the best start with free tips from Start4Life.

Keep up-to-date with your child’s vaccinations with this interactive planner.

Enter your child’s date of birth and see which vaccines they should have and when.  You can even download a handy wall planner to help you keep track.

And, you can take it to your GP or health visitor as a starting point for discussing how to get your child fully protected.


Button Batteries – a Health Risk

Surgeons are warning of the potentially deadly risk posed to young children by button batteries.

If accidentally swallowed, the small, round batteries can get lodged in the oesophagus and burn a hole through its lining.

Major surgery has to be performed often with life-changing results.

Click here for the full report by BBC News.

Know your Numbers!!

Know your numbers week takes place between 14-20 September.  High blood pressure causes strokes and heart attacks.  It is a ‘silent killer’ as it has no symptoms.  The only way to know you have it is to get a blood pressure check.  ‘Make Every Second Count’ and Know your Numbers!  It could save your life.

NHS Direct NHS Suffolk Am I Clear Frank Smokefree NHS Choices West Suffolk Hospital Suffolk GP Federation
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