Please note we are closed at Swan and Forest Surgery on Good Friday and Easter Monday.
We are open as normal at Swan Surgery on Saturday 20th April.
If the surgery is closed and you need medical advice please call 111.
Please only use A&E or the 999 service if you have a life threatening emergency.
Please be aware if your Registered GP is Dr Gove this will be reallocated to Dr Reed or Dr Sengupta due to Dr Gove retiring April 2019.
Please be aware on 9th January between the hours of 12-2pm the Swan Surgery will have no internet or computer system access.
The Surgery will remain open as normal however if you need to make, cancel or amend an appointment please call before 12pm or after 2pm.
Sorry for any inconvenience caused and thank you for your co-operation.
Patients that have Dr H Haas as their registered GP have now been moved to Dr E Reed or Dr B Sengupta.
Dr Haas continues to work with us but will only be in the surgery three days a month.
If you wish to see Dr Haas please be aware you may have a longer wait for an appointment than with our other GPs.
We may use your contact mobile number to contact you via text message service for appointment reminders and cancellations, health campaigns, surveys and surgery updates.
If you do not wish to receive these messages please inform a member of reception and we shall opt you out of this service.
From 25th May 2018 a new data privacy law will be introduced in the UK. As a result, we’ve produced some new privacy notices which detail how the NHS uses and protects your information.
- The practice handles medical records according to the laws on data protection and confidentiality.
- We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
- Some of your data is automatically copied to the Shared Care Summary Record/ECS.
- We may/do share some of your data with local out of hours/urgent or emergency services.
- Data about you is used to manage national screening campaigns such as flu, cervical cytology and diabetes prevention.
- Data about you, usually de-identified, is used to manage the NHS and make payments.
- We share information when the law requires us to do so, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable patients.
- Your data is used to check the quality of care provided by the NHS.
- We may also share medical records for medical research.
- The Swan and Forest Surgery complies with NHS Retention Periods. If you are unhappy with the data we retain or who we share it with, please contact the surgery. If you are still dissatisfied then you can contact the Information Commissioners Office helpline Tel: 0303 123 1113 (local rate) or 01625 545745 (national rate).
The Practice shares your diabetes related data with the Diabetic Eye Screening Programme operated by Health Intelligence (commissioned by NHS England). This supports your invitation for eye screening (where you are eligible and referred by the Practice) and ongoing care by the screening programme. This data may be shared with any Hospital Eye Services you are under the care of to support further treatment and with other healthcare professionals involved in your care, for example your Diabetologist.
For further information, take a look at Health Intelligence’s Privacy Notice on the diabetic eye screening website: www.eadesp.co.uk
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.
Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.
Your information will be extracted from practices such as ours and held on central NHS databases. As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.
On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.
Enhanced Data Sharing (via our SystmOne system)
The practice uses a ‘cloud-based’ clinical computer system called SystmOne to store your medical information.
The system is also used by other GP practices, Child Health Services, Community Services, Hospitals, Out of Hours, Palliative Care services and many more. This means your information can be shared with other clinicians so that everyone caring for you is fully informed about your medical history including medication and allergies. To find how your medical information is shared with other organisations that use this system, and how you can control this, please read our leaflet – Summary Records – EDSM Final (3)
To opt-out of enhanced data sharing please contact the Surgery.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
Please consider the above methods carefully and separately and contact the surgery if you wish to opt-out.
You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances.
During this time busy time of year, you can help yourself – and the NHS – by using the most appropriate healthcare option.
- Think Pharmacist – Many pharmacies have late night and weekend opening. A pharmacist can offer you a great deal of help and advice on the best over-the-counter medication for your condition. See a list of pharmacies and opening times HERE
- Call 111 or try it on online – NHS 111 is a free telephone service which is open 24 hours a day, seven days a week, every day of the year. Trained advisors can offer urgent help and advice. You can also access the NHS 111 Online service anytime HERE and by answering some questions your symptoms will be assessed and you’ll be given the recommended action to take
- Extra GP appointments – The Suffolk GP+ service operates in Ipswich, Felixstowe, Wickham Market, Stowmarket, Leiston and Bury St Edmunds and enables you to book appointments in the evenings and on Saturdays. You can book an appointment with a GP or nurse practitioner in advance through your GP practice or NHS 111. The service will be operating in some locations on Christmas Day, Boxing Day and New Year’s Day.
- Urgent GP appointments – When you urgently need a GP appointment, call 111 to access the out of hours GP service.
We are improving the way we communicate with our patients using “MJog Patient Messaging Service”
We use MJog, a fully automated text and email messaging service designed to reduce no shows and uptake of clinics such as ‘flu vaccinations by allowing a fast and easy stream of communication between the Surgery and our patients.
Please ensure we have your mobile numbers, download the App and you will benefit from the following:
- Free to use – it is free to download with no message costs.
- Simple to use – MJog Messenger is self explanatory with clear details including links and buttons to complete app interactions – familiar and recognisable styling.
- More informative messages, compared to SMS, with styled text and images allowing for clear and branded Practice communications.
- Convenient communications – the app provides a straightforward view of documents including pdfs and letters the practice sends via the app which is delivered to one device (accessible across multiple).
- Easy access – it’s a simple process to cancel appointments in ‘one click’, provide feedback to FFT, or complete patient surveys.
- Informative, relevant and efficient communications received – letter, pictures, links etc. all contained in one message.
- Provides quick access to Google Maps, Facebook and other apps so patients can stay in touch with your Practice.
- Building greater online engagement with our patients.