SWAN Surgery

Northgate Street,
Bury St Edmunds

Forest Surgery

Bury Road, Brandon

Corona Virus update communication 24.02.2020

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you’ve been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)
• in close contact with someone with confirmed coronavirus
7 | Coronavirus Primary Care Briefing – 18 February 2020
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.

Surgery Closure


From 12:30 to 18:30 on Tuesday 25 February 2020, this practice will be closed for important clinical education and training purposes:

Emergency cover will be provided, please telephone 111 to access these services:

  • Telephone triage
  • Face-to-face appointments at Drovers House in Bury St Edmunds or Haverhill Clements site (Greenfields Way) of Christmas Maltings and Clements Home visits

Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable your practice to provide these for you prior to practice closure dates.

Physician Associate

We are pleased to welcome Lauren Rottman, Physician Associate to Swan Surgery.

This is job role which supports doctors in the diagnosis and management of patients. They work under the supervision of the doctor, training to perform a number of day-to-day tasks including:

taking medical histories
performing examinations
diagnosing illnesses
analysing test results
developing management plans

Physician Associates (PA’s) have to meet a nationally approved standard of training and practice. As well as academic achievement, you’ll need to be able to demonstrate experience of working with the public, an interest in health and social care, the right values to work for the NHS and excellent communication skills. This does not lead to becoming a GP, but can lead to further specialisation.

Currently the Physician Associate is not able to prescribe but they are able to raise a prescription which they will take to a doctor for signing.

Dr Gove & Dr Dunne

Please be aware that Dr Gove and Dr Dunne have now retired, if they were your GP you will have been allocated to another GP, if you wish to know who this is please ask reception.

Pre-diabetes Education Event

If you are a Swan Surgery patient why not pop in to a pre-diabetes education morning on Saturday 8th February 9:30 – 11:30. Take this opportunity to get up-to-date information about pre-diabetes as well as learning practical skills which you may find helpful to manage your condition.

On offer during the session we have:
• NHS Diabetes Prevention Programme – find out all you need to know about this ground-breaking National Health initiative
• Chat with a weight management expert from One Life Suffolk to see if their free weight Management programme could work for you
• Meet and talk to others in the same situation
• Have your healthcare record updated with current your current height, weight and BMI stats
• Join in on a short Health Walk from the Practice at 11.30 – give it a try, regular Health Walks are running all across Suffolk and are a great way to get out and enjoy the Suffolk Countryside and meet new people

For more information please use our ‘Live WebChat’ facility at www.swansurgery.org,uk

Flu Clinics 2019

Flu season is here again!

Our Saturday walk in clinics this year will be held on the following dates 8.30-11am at both Swan and Forest Surgery:

Saturday 14th September (Bookable at Forest ONLY)

Saturday 21st September

Saturday 28th September

Saturday 12th October


Please note there will be no clinics held at Mundford this year.

Please contact reception at both sites for pre-bookable appointments and/or any further queries.

Thank you.

Forest Surgery Registered GP

Please be aware if your Registered GP is Dr Gove this will be reallocated to Dr Reed or Dr Sengupta due to Dr Gove retiring April 2019.

Wednesday 9th January 2019

Please be aware on 9th January between the hours of 12-2pm the Swan Surgery will have no internet or computer system access.

The Surgery will remain open as normal however if you need to make, cancel or amend an appointment please call before 12pm or after 2pm.

Sorry for any inconvenience caused and thank you for your co-operation.

Forest Surgery Registered GP

Patients that have Dr H Haas as their registered GP have now been moved to Dr E Reed or Dr B Sengupta.

Dr Haas continues to work with us but will only be in the surgery three days a month.

If you wish to see Dr Haas please be aware you may have a longer wait for an appointment than with our other GPs.

Surgery Closures

Please be aware the Surgery will be closed for Clinical Governance and staff training on the following dates between 1-5pm:

  • 20th November 2018
  • 19th March 2019
  • 11th June 2019
  • 3rd September 2019
  • 19th November 2019
Call111 Direct My Care Record NHS Suffolk Am I Clear Frank Smokefree NHS Choices West Suffolk Hospital Suffolk GP Federation
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