SWAN Surgery

Northgate Street,
Bury St Edmunds

Forest Surgery

Bury Road, Brandon

Covid-19 update – 13.03.2020

Covid-19 update – 13.03.2020

First a reminder:
DO NOT attend the surgery if you have a new continuous cough or a fever (high temperature). Please follow the advice at: www.nhs.uk/conditions/coronavirus-covid-19/

As from Monday 16.03.2020 the Surgery will be operating in a slightly different way. This is to help delay the spread of the virus and to protect staff at the Surgery so they can continue to support patients over the coming weeks.

Appointments that have already been booked have been converted to telephone appointments and the clinician will call you either in the morning or the afternoon (depending on the time of your original face-to-face appointment). During this telephone appointment the clinician will tell you if you need to come in to the Surgery. You will have received a Text message about this but if you are unsure please call the Surgery.

To help us manage demand and ensure those most in need of support are prioritised please use our e-Consult service accessed from the home page of our website – if you do this you will receive a response from a clinician by the end of the next working day. The service is available 24/7 and you will avoid the telephone call queue.

If you are unable to use the e-consult service please telephone for advice about booking an appointment. We have temporarily removed Systmone online booking and Patient Partner telephone booking.

Please be patient with staff as they provide the options for you.

If you are asked to attend the Surgery for your appointment, please try to arrive on-time (but not too early). If you would prefer not to wait in the waiting room inform a member of staff who will take your mobile number so we can call you in from outside (or in your car) when the clinician is ready for you.

Please do not bring multiple people to your appointment, only those who need to be with you.

Chronic Disease Reviews will be carried out via telephone.

We will still be seeing patients for Cervical Smear tests, Baby Immunisations, Coil fitting etc. If you are unsure about anything relating to appointments please complete an Administrative e-Consult request or telephone and speak to a member of staff who will clarify.

There will be a postbox at the entrance to the Surgery for any written communication including repeat medication requests. Please be clear about where your ‘nominated’ Pharmacy/Dispensary is so your prescription can be electronically sent.

Should you need to self-isolate you will find this link helpful: www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

 

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