SWAN Surgery

Northgate Street,
Bury St Edmunds
Appointments:
01284 770440

Forest Surgery

Bury Road, Brandon
Appointments:
01842 810206

Missed Appointments

Missed Appointments

Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery.

If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours notice.

We can then offer the appointment to someone else.

Due to the number of patients failing to attend appointments, it may be that you are not able to see the Doctor on the day that you wish to.

In an attempt to try and resolve this, the practice has developed the following policy:

  • If you fail to attend two or more appointments without informing us, we will write to you asking if there are any specific problems preventing you from letting us know.
  • If you repeatedly fail to attend for appointments, you may be removed from the practice list and have to find an alternative GP practice.

 Thank you for your co-operation.

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