Swan Surgery

Facilities

What’s the Doctors’ Surgery Like?

The Swan Surgery medical centre is a purpose-built doctors’ surgery in Bury St Edmunds. It provides everything you would expect from a GP surgery, but makes your comfort and ease the priority.

Find out more about the Swan Surgery on this website, or if you would like more information, please phone our Patient Services Manager on 01284 770457 or call in and see us.

Arriving at the surgery
Collecting a prescription
Before your appointment
Seeing a GP or practice nurse
Wheelchair users

Reception and Dispensary

Choose how you check in for your appointment:

Talk to a friendly receptionist – one is there to check you in whenever the surgery is open.
If the receptionist is busy and you don’t want to wait, check in at an electronic touch-screen.

The reception area is on the ground floor of the surgery just through the main entrance. The receptionists also take your telephone bookings for appointments.

The dispensary (available for the surgery’s rural patients) is next to reception. During surgery opening hours, you can collect a prescription for yourself or someone else. You can place an order for a repeat prescription online, in person, or by contacting the dispensary by phone, fax, or post or sending an email to suf-pct.swansurgery@nhs.net.

Waiting

You should get to see a doctor or nurse within 20 minutes of your appointment time. If your appointment is delayed, whenever possible, we will offer you another appointment with a suitably qualified person to reduce your waiting time.

The surgery has three waiting areas. All are equipped to help you relax while you are waiting to see a doctor or practice nurse. You can:

Sit comfortably
Read about the surgery’s patient services on wall-hung screens or leaflets
Listen to the radio playing in the background
Watch the kids playing in the play areas we have set aside for them
Help yourself to cooled, bottled water

Treatment Rooms

All consultation rooms, whether on the ground floor or on the first floor, will ensure your privacy – no-one except the person treating you can see you or hear what you say.

Each medical practitioner has their own, purpose-built treatment room – many are air-conditioned to make the environment more comfortable.

Wheelchair Users

The surgery is designed and built to allow access for wheelchair users. This includes: