SWAN Surgery

Northgate Street,
Bury St Edmunds
01284 770440

Forest Surgery

Bury Road, Brandon
01842 810206

How to book

Telephone Booking

The telephone lines at both surgeries can be very busy during peak times first thing in the morning. If you are ringing to arrange a routine appointment you might find it easier to ring after 11am.  If you will require a translator at your appointment, please let reception know when making the appointment so this can be arranged.

For Swan Surgery please telephone (01284) 770440, option 2.

For Forest Surgery please telephone (01842) 810206.


Online Booking

You can book a range of appointments over the internet using our online service.  Click here to access this service.  To register for this please speak to any receptionists at the front desk of either surgery.

When you arrive for your appointment you can either book yourself in using the touch screen or speak to a receptionist at the front desks .

All patients registered with us will be allocated a usual  doctor which is recorded on their records. You can however see any of the doctors at the practice.  If you wish to find out who your usual doctor is  please contact reception at the surgery where you are registered


Automated Telephone Booking

This is available at Swan Surgery only and can be used to book appointments with a doctor or nurse practitioner. You are unable to book a nurse appointment through this service. You do not need to register for this and it can be accessed through selecting the relevant option from the phone menu.


If for any reason you are unable to attend your appointment, please contact the Reception Team as soon as possible so that the appointment can be made available to another patient. 

NHS Direct NHS Suffolk Am I Clear Frank Smokefree NHS Choices West Suffolk Hospital Suffolk GP Federation
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